Professional
IT ANALYST | CLIENT SYSTEMS SUPPORT | CYBERSECURITY | PROJECT MANAGER | SYSTEMS ADMINISTRATOR
Technicial Skills
SOFTWARE: Splunk, Solarwinds, vSphere, Java, Tenable/Nessus, Proofpoint Suite, Policy Pak, FTK Imager, DP10, Stealth Audit, Stealth Intercept, Netskope, Checkmarx, Thycotic Secret Server, NIST standards, STIGs, POAMs
OPERATING SYSTEMS: Mac/Microsoft Windows (95, 98, XP, Vista), Windows 10, Windows 11, Linux
CompTIA CYSA+ | Security +
Secret Clearance
Network Security
Problem Solving
Policy Implementation
Quality Assurance
LAN|WAN
Systems support
Defense in Depth
Data analyst
Client Systems
ITIL/AGILE
Problem Solving
Risk Management Framework
Security Implementation
Career Highlights
Leadership - Directed community festival with 100+ vendors, dozens of bands and musicians, and city authorities. Led a team of 15 in creating a safe annual event for the local community. Spread awareness of the local talent and obtained $20,000 of sponsorships, donations, and fees. The event drew a crowd of thousands.
MULTITASKING: Balanced the troubleshooting of technical issues from 680+ store locations while also fielding phone calls in a live phone queue. Maintained and surpassed ticket touch and self-sufficiency standards within the first month of position. Regarded as a critical team member by other team members and field technicians.
CRITICAL THINKING: Quickly triaged technical issues based on impact on company mission, goals, and needs. Prioritized vital system failures and issues to gain return of function within SLA requirements.
Specialized Military Training
Led command and control for new intrusion detection system installation over a 15-week period. Detail driven diligence and expert multitasking led to a 0 negative finding inspection after completion. Lauded as the best of the 4 installation locations by the United States Air Force in Europe.
Directed Chairmen of the Joint Chiefs of Staff emergency action, guiding 100+ US and NATO personnel through emergency actions. Expert accountability verified the US Nuclear stockpile at Buchel Air Base, reassuring NATO allies of US reliability.
Forged strong foundational leadership skills by attending Airman Leadership School, security forces leadership course, professional seminars, and through mentorship. Adopted a lead from the front mentality through harsh conditions while allowing others to excel in their own success.
ACAS Administrator
Managed scanning for the DOD Assured Compliance Assessment Solution suite under the NISSC II contract for the United States Space Force. Deployed scans to systems and build dashboard interfaces to interpret results and make them digestible at a glance for high level decision makers.
Coordinated with system owners, network engineers, and endpoint security systems team members to ensure continued security of critical space command and control, warning, and defense systems. Led to the security of several critical national security systems in the US Space Force and Missile Defense Agency architecture.
Documented and analyzed scan results to ensure successful completion, evaluate threats, and define vulnerabilities. Passed results to key decision makers for patching and further evaluation.
Cybersecurity Analyst
Developed, tested, and implemented Tenable and Nessus scanning software for companywide roll-out to 14,000 devices. Replaced old resource hungry software with new lightweight software that collects vulnerability, compliance, and system data and relays it to the Cybersecurity Operations Center for evaluation and mitigation.
Partnered with operations team and talent team to revamp security awareness training program for 25,000 employees’ company wide. Rebuilt training standards including adaptive testing and training. Used Proofpoint Nexus People Risk Explorer to identify risk levels for individuals and tailor training.
Drove research, policy creation, acquisition, and migration for replacement of password/secrets management program due. This replacement allowed Sheetz to remain PCI-DSS compliant, operate within NIST guidelines, and ensure network security.
Security Analyst
Perform routine testing and voice-downs, in addition to utilizing system health-monitoring software, to ensure store-level equipment is functioning properly. Contact service providers to initiate repair work on defective equipment.
Cooperate and coordinate with LIT, Law Enforcement, and corporate management in ongoing investigations of store-level and corporate activities, by providing video and other requested data.
Manage Access Control at all corporate buildings by monitoring and responding adequately to physical access alarms, systematically defining access levels, and issuing identification badges.
Technical Support Rep.
Managed company-wide crash of store site controller devices with no outside support. Was able to diagnose the issue and relay information quickly and accurately to proper departments, restoring availability.
Coordinated with payment vendors and field technicians to analyze and troubleshoot payment system faults affecting 300+ stores. Flawless teamwork and critical thinking skills restored payment acceptance.
Monitored network traffic to ensure confidentiality, integrity, and availability. Performed troubleshooting for network access and security, and escalated issues when appropriate to internal and external teams.
Emergency Medical Technician
Examine and evaluate patients to determine necessary care
Provide patients with emergency care by utilizing appropriate techniques and equipment
Document patient information, condition, and treatment
Operate and drive an ambulance in conjunction with applicable safety policies and laws
United States Air Force Security Forces
Monitored USAF Pacific Commands largest security system, monitoring 3,000 alarm points and coordinating 500 responses. Ensured safety/security of $8 billion of irreplaceable military assets and 25,000+ personnel.
Tackled critical failure of Vindicator system classified as a major malfunction. Malfunction created 20% camera loss across the system, leading to critical vulnerability. Notified electronic security system specialist, full capabilities restored within 30 minutes, ensuring physical security posture.
Worked with German partners to seamlessly direct 60+ Protection Level-1 recapture and recovery exercises. Coordinated emergency contingency response plan with German Air Force personnel. Diligent leadership and detail focused mindset led to successful actions involving dozens of vehicles and hundreds of personnel to recapture and recover vital nuclear weapons and equipment, honoring US commitment and maintaining trust.